1. Processing Time
All orders are processed within 1-2 business days. Orders placed after 2 PM EST will be processed the next business day.
2. Shipping Methods & Delivery Time
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | Free on orders over $60 |
| Express Shipping | 2-3 business days | $12.95 |
| Next Day Delivery | 1 business day | $24.95 |
3. Free Shipping
We offer free standard shipping on all orders over $60 within the continental United States. This offer does not apply to express shipping or next-day delivery options.
4. International Shipping
At this time, we only ship within the continental United States. We are working on expanding our shipping capabilities to serve our international customers in the future.
5. Shipping Restrictions
Some restrictions may apply to certain addresses, including P.O. boxes and APO/FPO addresses. Please contact our customer service team for more information.
Refund Policy
1. Return Policy
We want you to be completely satisfied with your Tolay Turmeric Clay Mask. If you're not happy with your purchase, we accept returns within 30 days of delivery for unused and unopened products in their original packaging.
2. Refund Process
Once we receive your return, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
3. Return Shipping
Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items of value.
4. Damaged or Defective Items
If you receive a damaged or defective product, please contact our customer service team immediately at contact@mytolay.com. We will provide a prepaid return shipping label and send you a replacement at no additional cost.
5. Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Opened or used products
- Products without original packaging
- Products marked as final sale
6. Contact Us
If you have any questions about our shipping or refund policies, please contact our customer service team at contact@mytolay.com.
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